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Shipping Policy and Rates for Domestic Destinations
Because we work with most of the major wholesalers, we can bring you the best selection at the best prices. This also means that your order may ship in more than one shipment. We will post all of the tracking information to your profile on the K and G website as we receive it and most of our suppliers ship orders the same day they are received. If you receive a partial shipment, it simply means you ordered parts from more than one source. Since we check on availability before the order is processed, we will notify you of any out-of-stock situation so you can let us know the best way to handle your needs.
TERMS OF SALE
Please be aware that all sales are final! We recommend that you take a moment to read the information in our Terms and Conditions section of this website entirely prior to making a purchase from K and G Cycles LLC. These terms apply to all sales and may not be waived.
RETURN POLICY
K and G Cycles will accept returns for warranty reasons only. We apologize, but we cannot honor any requests for exceptions to this policy. If you believe you have a warranty issue with parts received, fill out the form in the returns section of this website for a return goods authorization number. This number authorizes the return and does not automatically create a credit or exchange for any item. You will be contacted by a K and G representative to determine the nature of the warranty claim. Following this, you will receive a return shipping label via email. Any parts returned to K and G Cycles, LLC without a return authorization number will be returned to the customer at their expense. If found to be defective, an exchange part will be ordered and shipped directly to you. No credits of any kind will be issued. No returns will be accepted on modified, sanded, drilled, ground, or repainted products. No credit will be issued for labor costs incurred beyond the original invoice price of the product. If the part is not found to be defective by our supplier’s warranty department, you will be given the choice of having the part returned to you with additional shipping charges incurred both ways or to have a credit applied to your account minus applicable shipping charges and a 20%-25% re-stocking fee.
Most importantly, your shipping will always be free on orders over $350.00!
As shown below, certain heavy items are exempt from this policy, but you will always pay only what we pay – never more and often less. That’s just another reason to shop with K and G Cycles!
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